Questions about Order Placing:
Do I need to pay the sales tax?
A: No, there is no sales tax on our products.
What are the accepted payment methods?
A: We accept Credit Cards, Paypal and Gpay.
Do you accept international orders?
Yes, we accept international orders. If your country or area is not in the list, contact us. We can ship your order almost anywhere in the world.
Can I pay over the phone?
No, currently we do not accept any payment over phone. Please finish your payment online.
Is my payment on your site secure?
All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
What should I do if I am getting an error when I pay with my credit card?
If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.
What would happen if my order did not go through but my credit card charged?
If you did not receive an order confirmation number within 24-48 hours, your order was not completed. If your credit card is charged for the unsuccessful order, we will return funds to your credit card account. The refund will appear on your credit card account within 24-48 hours, depending on your credit card company's processing time. All successful orders that receive an order confirmation number will be charged.
What can I do, if I cannot place an order successfully online?
If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. Last, if the above steps don't work, you can contact us.
Are there any extra charges when place orders in your online store?
No, there are no extra charges.
Questions about Order Processing:
Are all your items in stock?
Generally speaking, all of our items listed are available. But occasionally some items may be out of order due to strong demand. If you pickup an item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.
Can I change my order after my credit card is charged?
Please be advised that once an order has been placed and processed, it is difficult to make modification and cancellation. If you want to change your order, please click the button contact us. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or cancelled.
Can I cancel my order?
Cancellation must be requested before the item has been shipped. We typically processed the order within 12 hours and shipped the item within 12-24 hours. After the item has been shipped, the order cannot be cancelled.
How do I cancel an order?
Please contact us via email within 12 hours of purchasing. But please be advised that sometimes the items are shipped within 12 hours after the placement of the order, depending on the time you place the order the closer to the parcel pick-up time (by shipping companies), the faster the items are shipped.
What are the shipping options and delivery timeframes for orders placed on your store?
The time for delivering depends on your location and the item(s) you ordered. Typically 14-21days or 21-60days.
How can I track my order?
You can check the status of your order at any time by going directly to our HOME PAGE. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.
What should I do if my order never arrived?
Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don't receive it in 8 weeks; please contact us.